<div><img src="https://mc.yandex.ru/watch/103332390" style="position:absolute; left:-9999px;" alt="">

Automate

your IT Help Desk

without Compromising

your Quote

GLPIGLPI

Transform your Help Desk with GLPI

btn-solicitademo

GLPI

GLPI Intelligent Help Desk

Do you need a solution to optimize your operations? GLPI is your best choice

As organizations face the challenge of tight staffing and budgets, managing IT operations becomes increasingly complex. GLPI Mesa automates the management of your services while reducing the costs associated with traditional software licensing.

With open source GLPI, you can implement a tailored service catalog and standardize your performance metrics.
Are you ready to automate your IT services?

With GLPI, we help you achieve operational efficiency and offer your users the ability to deliver solutions quickly.
CURRENT SITUATION

Does your team of IT is overloaded with limited resources?

We understand that you face these challenges on a daily basis:
x

Lack of IT staff to meet growing support demand

x

Tickets scattered in emails, WhatsApp and unmonitored calls

x

High licensingcosts that eat up your budget

x

Manual processes that waste valuable time

x

No visibility of KPIs and performance metrics

x

Recurring problems without root cause analysis

x

Lack of integration between existing tools

x

No self-service portal for end users

VALUE PROPOSAL

GLPI: IT Transformation you need

🔓 Open Source, Business Results.
  • Complete elimination of licensing costs
  • Full customization to specific needs
  • No vendor lock-in - your solution, your rules
  • Global community of developers and experts

🔗 Universal Integration.
  • 15+ native integrations with popular tools
  • Robust APIs for custom development
  • Full connectivity with your existing ecosystem
  • Automatic synchronization of data and processes
🛡️ Enterprise Security
  • ISO 27001 certification implemented
  • GDPR/LOPD compliance guaranteed
  • End-to-end encryption of all information
  • Automatic audits ready for regulators
📱 Full Mobility
  • Native mobile app for iOS and Android
  • Responsive portal accessible from any device
  • Real-timepush notifications
  • Offline support for critical situations

Functionalities Marking the Difference

Intelligent Help Desk
  • Customizable self-service portal
  • Automatic ticket categorization
  • Configurable workflows
  • Automatic SLAs and escalations

Asset Management
  • Automated hardware/software inventory
  • Full asset lifecycle
  • Contract and vendor management
  • Digital responsive letters
Proactive Monitoring
  • Native integration with Zabbix/PRTG
  • Automated preventive alerts
  • Conversion of alerts to tickets
  • Real-time executive dashboards
Knowledge Base
  • Self-help articles
  • Step-by-step procedures
  • Embedded video tutorials
  • Intelligent keyword search
Reporting and Analytics
  • Predefined and customizable KPIs
  • Executive Dashboards in Kibana
  • Automatic scheduled reports
  • Trend and pattern analysis
Change Management
  • Configurable approval workflows
  • Integrated change calendar
  • Automated impact analysis
  • Automatic rollback in case of failures

GLPI Connects to Everything your Ecosystem

Monitoring and Alerts
  • 🟢 Zabbix - Infrastructure Monitoring
  • 🟢 PRTG - Network Analysis
  • 🟢 Datadog - APM and metrics
Communication
  • 💬 WhatsApp - Conversational Support
  • 💬 Telegram - Automatic notifications
  • 💬 Microsoft Teams - Integrated Collaboration
  • 💬 S lack - Alerts on specific channels.
Analysis and Reporting
  • 📊 Kibana - Executive Dashboards
  • 📊 Power BI - Advanced Analytics
  • 📊 Grafana - Metrics Visualization
Development and Testing
  • 🔧 Mantis BT - Bug management
  • 🔧 JIRA - Integration with Development
  • 🔧 GitLab - Deployment pipeline
Directory and Security
  • 🔐 Active Directory - Enterprise SSO
  • 🔐 LDAP - Centralized Authentication
  • 🔐 O Auth 2.0 - Secure Integration
tell us
BENEFITS

With these 3 easy steps, start optimizing your IT services in a practical, efficient and simple way.
DEFINES THE REQUIREMENT
DEVELOPMENT
  • Free analysis of current needs
  • Evaluation of existingprocesses
  • Identification of criticalgaps
  • CustomizedROI estimation
CHOOSE THE SERVICE MODEL
DEVELOPMENT
  • Cloud - Fast deployment, no infrastructure
  • On-Premise - Full control, in-house data
  • Hybrid - Best of both worlds
  • Managed Service - We take care of everything
SELECT PACKAGE
logistics
  • Customized configuration according to your needs
  • Losslessmigration of existingdata
  • Full training for your team
  • Go-live assisted with 24/7 support
Are you ready to automate the management of your IT services?
PACKAGES

Purchase your package, according to your needs.
glpi

Basic

  • Shared Environment
  • GLPI Installation and Configuration
  • Training Workshop
  • Self Service Portal
  • Basic Dashboards
  • Satisfaction Surveys
  • Asset Management
  • Email Notifications
  • Catalog Serv Categories 1- 50
  • Users 1-400

buy now

 

glpi

Professional

  • Standalone Environment
  • GLPI Installation and Configuration
  • Training Workshop
  • Self Service Portal
  • Basic Dashboards
  • Change Management Applications
  • Problem Management
  • Satisfaction Surveys
  • Asset Management
  • Email Notifications
  • Catalog Serv Categories 1-250
  • Users 1-400

buy now

 

glpi

Business

  • Standalone Environment
  • GLPI Installation and Configuration
  • Training Workshop
  • Self Service Portal
  • Basic Dashboards
  • Advanced Dashboards
  • Change Management Applications
  • Problem Management
  • Satisfaction Surveys
  • Asset Management
  • Email and Mobile Viewing
  • Teams Notifications *Req Lic
  • Catalog Serv Categories 1-700
  • Users 400-1000

buy now

 

glpi

Corporate

  • Ind Mission Critical Environment
  • GLPI Installation and Configuration
  • Training Workshop
  • Self Service Portal
  • Basic Dashboards
  • Advanced Dashboards - Efficiency Reports
  • Change Management Applications
  • Problem Management
  • Satisfaction Surveys
  • Asset Management
  • Knowledge Base Interoperability with ITSM
  • Email and Mobile Device Visualization
  • Supplier Contracts
  • Teams Notifications *Req Lic
  • Catalog Serv Categories 1-1200
  • Users 1000-4000

buy now

 

SUCCESS CASES

We know how important it is to acquire a good service that optimizes the IT operation, so we show some opinions of companies that have achieved this transformation in their management processes, using GLPI:
"Before we had tickets by mail, WhatsApp and even on paper. Now everything is centralized in GLPI and with dashboards we can see where our time is going. The C&A Systems help desk changed the landscape for us."
temp-avatar
Carlos M., IT Manager
Manufacturing company
"We tried other platforms, but they were either too expensive or didn't fit our flow. With the plugins that C&A developed, GLPI feels like it was tailor-made for us. And the support...top notch."
glpi
Laura R., Systems Coordinator
Educational Institution
"Monitoring with Zabbix was a total game changer. We detect outages before they affect the end user and tickets are automatically generated. It's another level of operation."
temp-avatar
Jorge S., Infrastructure Manager
Financial services company
Integration GLPI-ZABBIX
Integration GLPI-MANTIS
GLPI Mobile
Integration GLPI-WhatsApp
Integration GLPI-Telegram
Integration Responsive letter
 

Questions and Answers

NEXT STEPS