Questions and Answers

• What does "custom software development" mean and why is it better than a generic solution?

  Custom development involves creating software designed specifically for your company's unique processes, challenges and objectives. Unlike generic "off-the-shelf" software, a custom solution adapts perfectly to your workflows, integrates seamlessly with your existing systems (ERP, CRM) and evolves with you, ensuring that you don't pay for functionality you don't need and that you have a real competitive advantage.

• My company already has several systems (SAP, Oracle, etc.), but they don't communicate with each other. Can you solve that?

  Yes, one of our specialties is systems integration. We develop a middleware or service layer (APIs) that connects your disparate systems, allowing information to flow automatically between them. This eliminates double data capture, reduces manual errors and gives you a unified view of your operations in real time.

• How do you incorporate Artificial Intelligence (AI) in your software developments?

  We integrate AI to make your processes smarter, not just automated. For example, we can develop systems that predict demand, detect anomalies in real time, optimize logistics routes, or personalize the customer experience. We use Azure AI services to implement these capabilities quickly and securely, transforming your data into strategic decisions.

• What development methodology do you use and how do you keep me informed of progress?

  We work with agile methodologies such as Scrum. This means that we divide the project into short cycles (sprints) of 2 to 4 weeks, at the end of which we deliver a functional preview of the software. We hold regular review and planning meetings so that you always have full visibility of the progress, you can give constant feedback and we ensure that the final product meets your expectations exactly.

• How do you ensure that the software developed complies with CNBV, SOX or PCI DSS regulations?

  Our development processes are certified under CMMI Level 3 and managed under the ISO 27001 information security standard. This means that security and compliance are an integral part of our development lifecycle. We build software with full audit trails, end-to-end data encryption and robust access controls to meet the most stringent industry regulations.

• We have manual reconciliation and reporting processes that take days, how can you automate them?

  We develop Robotic Process Automation (RPA) solutions and custom platforms that connect directly to your data sources (banks, ERP, core systems). The software automatically performs reconciliations, identifies discrepancies and generates regulatory or management reports in minutes, freeing your team to focus on analysis rather than capture.

• Can you develop a mobile application for our operators to record deliveries and capture evidence in the field?

  Yes. We create intuitive mobile apps for Android and iOS that work even without an internet connection. Operators can record deliveries, capture electronic signatures, take photos as evidence and scan barcodes. Once the device regains connection, all information is automatically synchronized with your central system.

• How can your software help optimize our delivery routes and reduce fuel costs?

  By integrating AI and optimization algorithms, we develop fleet management systems (FMS) that calculate the most efficient routes considering real-time traffic, delivery windows, vehicle capacity and other variables. This not only reduces fuel costs, but also increases the number of deliveries per day.

• How can custom software help in the management of crews and work orders in the field?

  We develop Field Service Management (FSM) platforms that centralize and digitize the entire process. From a control center, you can assign work orders to the closest crews through a mobile application. Technicians receive all the information they need, report their progress in real time, record the materials used and close the order from their device, optimizing efficiency and operational visibility.

• How do you ensure security and data integrity in software that controls critical infrastructure?

  We apply a "security by design" approach. The software is developed following the highest cybersecurity standards, including network segmentation, multi-factor authentication, access monitoring and continuous penetration testing (ethical hacking). Our ISO 27001 compliance ensures that we protect your most valuable digital assets.

• We need to digitize procedures for citizens, what kind of solutions do you offer?

  We develop e-government portals and digital one-stop shops where citizens can initiate and follow up on procedures 100% online. These platforms include document upload, electronic signature, payment gateways for rights and automatic notifications, improving the citizen experience and the efficiency of public administration.

• How do you ensure transparency and auditability in the systems you develop for government entities?

  Every action performed in the system is recorded in an immutable log. The software generates detailed audit trails that record who, what, when and where each transaction was performed. This ensures maximum transparency, facilitates internal and external audits, and complies with accountability laws.
  

• Why choose C&A Systems as your software development company?

  We have more than 20 years of experience, agile methodologies and international certifications in security and quality.