GLPI
GLPI is the most complete Open Source Service Management Software.
Incidents
An incident refers to any event that is not part of the normal operation of a service and causes an interruption or reduction in the quality of service.
Requests
A request refers to a request made by the user for help, information or a service.
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Problems
Problems are underlying issues that cause one or more incidents.
CMDB and assets
CMDB is a powerful tool to manage and maintain a detailed inventory of all IT assets.
Financial management
The process of controlling and monitoring costs and budgets associated with IT assets and related services.
KPI Metrics
KPI (Key Performance Indicators) metrics are essential tools to measure and evaluate the performance of technical support and IT service management.
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Administration
Variety of roles and responsibilities that ensure the efficient and effective operation of the system.
Plugins
Add-ons that allow extending and customizing the functionalities of the base system according to the needs of an organization.
Service Catalogs
Functionality that allows organizations to define, publish and manage the IT services they offer to their users.
Surveys
Surveys are a powerful tool to collect valuable feedback from users about the IT services provided.
News
Dissemination of relevant information, updates or important announcements within the system.
Categories and templates
Categories and templates play an important role in the organization and structuring of data, in contexts such as asset management, service management and incident management.
Service Catalogs
Functionality that allows organizations to define, publish and manage the IT services they offer to their users.
Surveys
Surveys are a powerful tool to collect valuable feedback from users about the IT services provided.
News
Dissemination of relevant information, updates or important announcements within the system.
Categories and templates
Categories and templates play an important role in the organization and structuring of data, in contexts such as asset management, service management and incident management.
Self-help
Ability of end users to solve their problems or requests on their own without the need for direct intervention from the support team.
Forms
They play a crucial role in structured data capture and efficient process management.
End user
In GLPI, an "end user" typically refers to those employees or members of an organization who use the system to perform tasks related to IT asset management.
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| More information | Demo |
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