GLPI: ITSM Tools and Integrated Technical Support Platform
GLPI: The Help Desk Automation & Technical Support Solution
GLPI: IT Help Desk Software for IT Service Management (ITSM )
Centralize ticket management, automate support processes and improve IT service efficiency with a tailored GLPI implementation.
Optimize Your IT Services with GLPI Help Desk
As organizations face the challenge of tight staffing and budgets, managing IT operations becomes increasingly complex. GLPI is the help desk software that automates IT service management and reduces costs associated with traditional software licensing.
With open source GLPI, your organization can implement a tailored service catalog, standardize performance metrics and improve the support experience for users.
Tell us your needAre you ready to automate your IT services?
With GLPI, a technical support platform, we help you optimize ticket management, improve operational efficiency and provide quick solutions to your users.
Does your team of IT is overloaded with limited resources?
GLPI: IT Transformation You Need
GLPI provides the flexibility, automation and integration capabilities your IT team needs to manage service requests efficiently.
Open Source, Business Results
- Complete elimination of licensing costs
- Full customization to specific needs
- No vendor lock-in
- Global community of developers and experts
Universal Integration
- 15+ native integrations with popular tools
- Robust APIs for custom development
- Full connectivity with your existing ecosystem
- Automation-ready synchronization of data and processes
Enterprise Security
- ISO 27001 certification implemented
- GDPR/LOPD compliance guaranteed
- End-to-end encryption of all information
- Automatic audits ready for regulators
Full Mobility
- Native mobile app for iOS and Android
- Responsive portal accessible from any device
- Real-time push notifications
- Offline support for critical situations
Functionalities Making the Difference
Intelligent Help Desk
- Customizable self-service portal
- Automatic ticket categorization
- Configurable workflows
- Automatic SLAs and escalations
Asset Management
- Automated hardware/software inventory
- Full asset lifecycle
- Contract and vendor management
- Digital responsive letters
Proactive Monitoring
- Native integration with Zabbix/PRTG
- Automated preventive alerts
- Conversion of alerts to tickets
- Real-time executive dashboards
Knowledge Base
- Self-help articles
- Step-by-step procedures
- Embedded video tutorials
- Intelligent keyword search
Reporting and Analytics
- Predefined and customizable KPIs
- Executive dashboards in Kibana
- Automatic scheduled reports
- Trend and pattern analysis
Change Management
- Configurable approval workflows
- Integrated change calendar
- Automated impact analysis
- Automatic rollback in case of failures
GLPI Connects to Everything in Your Ecosystem
GLPI integrates with monitoring tools, communication platforms, analytics dashboards, development tools and directory services.
Monitoring and Alerts
- Zabbix - Infrastructure Monitoring
- PRTG - Network Analysis
- Datadog - APM and Metrics
Communication
- WhatsApp - Conversational Support
- Telegram - Automatic notifications
- Microsoft Teams - Integrated Collaboration
- Slack - Alerts on specific channels
Analysis and Reporting
- Kibana - Executive Dashboards
- Power BI - Advanced Analytics
- Grafana - Metrics Visualization
Development and Testing
- MantisBT - Bug management
- JIRA - Integration with development
- GitLab - Deployment pipeline
Directory and Security
- Active Directory - Enterprise SSO
- LDAP - Centralized Authentication
- OAuth 2.0 - Secure integration
Benefits
With these three easy steps, start optimizing your IT services in a practical, efficient and simple way.
Defines the Requirement
- Free analysis of current needs
- Evaluation of existing processes
- Identification of critical gaps
- Customized ROI estimation
Choose the Service Model
- Cloud - Fast deployment, no infrastructure
- On-Premise - Full control, in-house data
- Hybrid - Best of both worlds
- Managed Services - We take care of everything
Select Package
- Customized configuration according to your needs
- Localized migration of existing data
- Full training for your team
- Go-live assisted with 24/7 support
Packages
Purchase your package according to your needs.
Basic
- Shared Environment
- GLPI Installation and Configuration
- Training Workshop
- Self Service Portal
- Basic Dashboards
- Satisfaction Surveys
- Asset Management
- Email Notifications
- Catalog Serv Categories 1-50
- Users 1-400
Professional
- Standalone Environment
- GLPI Installation and Configuration
- Training Workshop
- Self Service Portal
- Basic Dashboards
- Change Management Applications
- Problem Management
- Satisfaction Surveys
- Asset Management
- Email Notifications
- Catalog Serv Categories 1-250
- Users 1-400
Business
- Standalone Environment
- GLPI Installation and Configuration
- Training Workshop
- Self Service Portal
- Basic Dashboards
- Advanced Dashboards
- Change Management Applications
- Problem Management
- Satisfaction Surveys
- Asset Management
- Email and Mobile Viewing
- Teams Notifications + Req Lic
- Catalog Serv Categories 1-700
- Users 400-1000
Corporate
- Ind Mission Critical Environment
- GLPI Installation and Configuration
- Training Workshop
- Self Service Portal
- Basic Dashboards
- Advanced Dashboards - Efficiency Reports
- Change Management Applications
- Problem Management
- Satisfaction Surveys
- Asset Management
- Knowledge Base Interoperability with ITSM
- Email and Mobile Device Visualization
- Supplier Contracts
- Teams Notifications + Req Lic
- Catalog Serv Categories 1-1200
- Users 1000-4000
Success Cases
We know how important it is to acquire a good service that optimizes the IT operation, so we show some opinions of companies that have achieved this transformation in their management processes using GLPI.
“We tried other platforms, but they were either too expensive or didn't fit our flow. With the plugins that C&A developed, GLPI feels like it was tailor-made for us. And the support... top notch.”
Laura R., Systems Coordinator
Educational Institution
GLPI Integration Videos
Explore GLPI integrations and capabilities through our video resources.
Get in touch
We’d love to hear from you. Tell us your needs and we’ll help you optimize your IT service management with GLPI.
Send your request
Questions and Answers
What does the C&A Systems GLPI service include?
Complete GLPI implementation with custom configuration, data migration, team training, necessary integrations and ongoing support. All aligned to ITIL and ISO 20000 best practices.
How long does implementation take?
Implementation time depends on the selected package, integrations, customization level and data migration scope.
What integrations are available?
GLPI can integrate with Zabbix, PRTG, Datadog, WhatsApp, Telegram, Microsoft Teams, Slack, Kibana, Power BI, Grafana, MantisBT, JIRA, GitLab, Active Directory, LDAP and OAuth 2.0.
Can the service be on-premise and in the cloud?
Yes. GLPI can be deployed in cloud, on-premise or hybrid models depending on your infrastructure and security requirements.
Are you certified for safety and compliance?
The solution can be aligned with enterprise security practices, compliance requirements, ITIL, ISO 20000 and ISO 27001-oriented controls.
What level of customization is possible?
GLPI allows high levels of customization, including service catalog, workflows, dashboards, integrations, notifications, reports and specific business processes.
Get in touch
We’d love to hear from you. Tell us your needs and we’ll help you optimize your IT service management with GLPI.
Send your request